“Customer for Life.”
Maple Mountain Fireplace is an amazing company. They are so responsive to their client's needs and the service is excellent. Doug helped me order special parts for my older Napoleon Gas Fireplace and I always knew up front the cost. Brandon and his partner were wonderful- so courteous and efficient. They quickly installed the new parts and serviced my fireplace in preparation for winter. I am now a customer for life.
“They bent over backwards…”
What a wonderful experience we had! These family business owners care a lot and really know their craft. They bent over backwards to help answer every question we had and explain everything thoroughly, no small feat when your customers are an artist and an engineer! Their unusually beautiful products, competitive price, and one stop contracting sealed the deal. Highly recommend this place.
“I felt valued and respected.”
Not only was Tracee Friendly her interest was sincere regarding my fireplace situation. In just a short time she presented and followed through with a solution. Ultimately, I felt valued and important. When Dan arrived, it was apparent that he was experienced and took pride in his work. He was respectful, friendly and went out of his way to make sure he left our room better than he found it.
It was more than service.. It was an experience .
The Other Side Academy
“They nailed it!”
Hands down the best selection and best service for a new fireplace! I purchased two new gas fireplace inserts (upstairs and downstairs) for my home from wonderful sales reps. I received price quotes from half a dozen vendors and Maple Mtn Fireplaces had the best price on every comparable model. I decided to go with Maple Mtn and was not disappointed in the least. They had the best installers who took their time to carefully and methodically run gas lines and make sure the fireplaces looked and worked absolutely perfect. They nailed it! Thank you Maple Mtn Fireplaces for all of your help and fantastic service!!!
“Excellent customer service.”
After researching and talking to other sources, we felt comfortable to move ahead with Maple Mountain. Our choice to use their products and services proved the best. Knowledgeable, courteous, friendly. Excellent customer service. Quality product. Thorough and competent installation. Very pleased with overall experience. Highly recommend.
“2 thumbs up.”
We were looking for a stand-alone wood stove and went to Maple Mountain Fireplace. We discussed our needs with Matthew. He came to our house to determine the best size stove for our home. We decided on the model we liked best and the location for the installation, placed our order and scheduled the installation. We requested a building permit from the city and Maple Mtn set up the permit for us. The installation went smoothly. The following day, the building inspectors checked the installation and determined that the installation was done properly. We have begun using the stove and are enjoying the comfort and ambiance of the stove. Two thumbs up for Maple Mountain Fireplace.